Issue with Caltech Help requests submitted via email

We are currently experiencing an issue with Caltech Help. Requests that are submitted via email (i.e. help@caltech.edu, software@caltech.edu) are not received into the system. Until the issue is resolved, if you need to submit a help request, please instead login at https://help.caltech.edu to submit your request. For questions about this, please contact the Help Desk at x3500.