FAQs

Why is Caltech implementing SharePoint?

We are offering SharePoint as a robust collaboration and communications tool to the Caltech community. Its use of Office Online leverages the existing use of Office applications on a web browsers, which allows for increased document accessiblity on mobile devices.

Who will be eligible to get a SharePoint account?

For a list of available services by account type, please visit the eligibility page. SharePoint sites are available for team collaboration, you can request a demo by going to https://help.caltech.edu and submitting a service request of type: IMSS > Office 365.

Which web browser(s) and devices are recommended for SharePoint?

SharePoint works best with the most recent versions of Internet Explorer, Safari, Mozilla Firefox, and Google Chrome. It also works on mobile browsers used on iPad, iPhone, Windows or Android devices.

Is a VPN connection required for remote access to SharePoint?

No, you can access SharePoint remotely through any browser directly from the Internet.

How do I request a new site?

SharePoint sites are available for team collaboration, you can request a demo by going to https://help.caltech.edu and submitting a service request of type: IMSS > Office 365 > SharePoint.

Why am I unable to upload a document?

Some of the reasons you may not be able to upload a document are:

  • Insufficient rights - in order to upload documents you must have at least contributor permissions. Your site administrator can grant you this access level.
  • Document is too large - The largest file that can be saved to a SharePoint site is 2GB.
  • File type is not supported - for security reasons potentially unsafe files are not allowed to be saved, for a list of blocked file types click here.

Are there limitations when synching SharePoint document libraries with OneDrive for Business?

Yes, please click here, to view these limitations.

Can I use SharePoint on a Mac?

Viewing a SharePoint site through a web browsers is nearly identical between a Windows and Macintosh based computer.