FAQ

I don't have an access.caltech account. How do I get an account?

How do I download software?

Can I install my software on two computers at once?

How can I re-install my software on the same machine?

Where can I find my serial number/product key/license number?

I want to download Microsoft Windows, but I don't see it listed.

Can I download software when I'm not on campus?

What do I do with my software licenses when I leave Caltech?

Q: I don't have an access.caltech account. How do I get an account?
A:
To register for an access.caltech account, please visit http://www.imss.caltech.edu/help/accounts.

Q: How do I download software?
A:
See http://www.imss.caltech.edu/software/downloading-software.

Q: Can I install my software on two computers at once?
A:
Yes, you should purchase additional licenses. Select the software you want, enter the quantity you need, and click on "Add to Cart".

Q: How can I re-install my software on the same machine?
A:
If you have run out of downloads, click on "Request additional downloads". Now you can request an additional install, provided you give a valid reason for the re-install. Please allow at least one business day to process your request.

Q: Where can I find my serial number/product key/license number?
A: Serial numbers/product keys/license numbers can be found on your purchase receipt. Log in, click on "Your Account/Orders" at the top of the page and select the product that you want to see the purchase receipt for.

Q: I want to download Microsoft Windows, but I don't see it listed.
A: If you are an undergraduate or graduate student, you are not eligible to download Microsoft Windows from software.caltech.edu. Students can download Microsoft Windows and other Microsoft software from http://msdnaa.caltech.edu for use on personally-owned computers. See http://www.imss.caltech.edu/software/msdnaa for more information.

If you are a visitor, external affiliate, summer student, trustee, or retiree, you are not eligible to download Microsoft software from software.caltech.edu.

Q: Can I download software when I'm not on campus?
A:
You can only download software if:

  1. You are on the Caltech network, and
  2. If your Caltech status allows it

To be on the Caltech network, you will need to be either:

  1. On Campus using the Caltech network service
  2. Off Campus using Caltech VPN Service in conjuction with your own internet service

Please note that most software packages such as Microsoft Windows and Office do not require a connection to the Caltech network to run. Some, such as Matlab, SolidWorks and Scientific Workplace require a connection to the Caltech Network. The exceptions are noted in the software descriptions.

Only faculty, staff, postdocs and students have access to site-licensed software. Visitors have limited access to site-licensed software. Guests, retirees, trustees, and summer students are not eligible.

Q: What do I do with my software licenses when I leave Caltech?
A: All site licensed software must be removed from any personally owned computer upon leaving Caltech. If you are no longer employed by or a student at Caltech, you are no longer authorized to use any of the institute's site licensed software.