Q: I don't have an access.caltech account. How do I get an account?
A: To register for an access.caltech account, please visit http://www.imss.caltech.edu/help/accounts.
Q: How can I re-install my software on the same machine?
A: If you have run out of downloads, click on "Request additional downloads". Now you can request an additional install, provided you give a valid reason for the re-install. Please allow at least one business day to process your request.
Q: Where can I find my serial number/product key/license number?
A: Serial numbers/product keys/license numbers can be found on your purchase receipt. Log in, click on "Your Account/Orders" at the top of the page and select the product that you want to see the purchase receipt for.
Q: I want to download Microsoft Windows, but I don't see it listed.
A: If you are an undergraduate or graduate student, you are not eligible to download Microsoft Windows from software.caltech.edu. Students can download Microsoft Windows and other Microsoft software from https://azureforeducation.microsoft.com/devtools for use on personally-owned computers. See http://www.imss.caltech.edu/software/msdnaa for more information.
If you are a visitor, external affiliate, summer student, trustee, or retiree, you are not eligible to download Microsoft software from software.caltech.edu.
- You are on the Caltech network, and
- If your Caltech status allows it
To be on the Caltech network, you will need to be either:
- On Campus using the Caltech network service
- Off Campus using Caltech VPN Service in conjuction with your own internet service
Please note that most software packages such as Microsoft Windows and Office do not require a connection to the Caltech network to run. Some, such as Matlab, SolidWorks and Scientific Workplace require a connection to the Caltech Network. The exceptions are noted in the software descriptions.
Only faculty, staff, postdocs and students have access to site-licensed software. Visitors have limited access to site-licensed software. Guests, retirees, trustees, and summer students are not eligible.
Q: What do I do with my software licenses when I leave Caltech?
A: All site licensed software must be removed from any personally owned computer upon leaving Caltech. If you are no longer employed by or a student at Caltech, you are no longer authorized to use any of the institute's site licensed software.