IMSS Group Contacts

General help addresses:

For... Contact this
IMSS group
Contact Info Or by phone...
General Help for most issues IMSS Help Desk http://help.caltech.edu
Select request type IMSS
626.395.3500
Requests for access.caltech name changes, account deletions, new guest accounts IMSS Accounts http://help.caltech.edu
Select request type IMSS-->Accounts
626.395.3500
Network requests IMSS Network http://help.caltech.edu
Select request type
IMSS-->Network, Wireless & Remote Access
626.395.3500
IP addresses and DNS registration requests IMSS Hostmaster http://help.caltech.edu
Select request type 
IMSS-->Network, Wireless & Remote Access-->Host and Address Requests (DNS, DHCP)
626.395.3500
High Performance Computing IMSS HPC http://help.caltech.edu
Select request type 
IMSS-->High Performance Computing
x2212, x5846
VPN requests IMSS VPN http://help.caltech.edu
Select request type 
IMSS-->Network, Wireless & Remote Access-->VPN Request Form
626.395.3500
Wireless network requests IMSS Wireless http://help.caltech.edu
Select request type 
IMSS-->Network, Wireless & Remote Access-->Other
626.395.3500
Reporting hacking incidents, viruses, harassment and other security issues IMSS Computer Security http://help.caltech.edu
Select request type 
IMSS-->Information Security-->Other
626.395.3500
Site licensed software questions IMSS Software Licensing http://help.caltech.edu
Select request type 
IMSS-->Software Licensing & Distribution
626.395.3500
Graphics / digital media help Academic Media Technologies http://help.caltech.edu
Select request type 
IMSS-->Media Production, Event & Audio Visual Support
626.395.3500
Comments and feedback about the IMSS website IMSS Help Desk http://help.caltech.edu
Select request type 
IMSS-->Website Updates & Feedback
626.395.3500

 

People who can help you outside of IMSS:

For... Contact ... By emailing... Or calling
Alumni computer system help Alumni support group http://help.caltech.edu
Select request type 
IMSS-->Dedicated Customer Support-->Alumni Association
x6592
Undergrad Student House computer help IMSS Student House Reps   See list