IMSS will perform network maintenance on Saturday, September 5, from 8 am to 12 noon in order to implement a new border router. Although we do not expect a complete loss of network connectivity, it is possible that there may be some interruption of network services, including wired network, wireless network, and VPN. The ability to reach destinations outside of Caltech from campus may be affected as well. We will post an update when the work is complete.
The Oracle, Exeter, Time Keeping (Kronos), and Millennium applications and other dependent services will be unavailable for mandatory system maintenance beginning Saturday morning, August 29 at 5:00AM and ending Sunday afternoon.
The Data Warehouse (Cognos) is expected to be available during this time. The Kronos time clocks should be available as well.
Please understand that since the IMSS applications are tightly integrated, other applications may not be available as well. If you encounter any problems, please try again at a later time. For questions or concerns, please contact the Help Desk (x3500, firstname.lastname@example.org, https://help.caltech.edu).
If you are running Firefox v37 or a newer version, you may be experiencing issues connecting to Oracle. These new versions of Firefox do not support the security certificate that is currently supported by Oracle, Exeter and Famis. We are currently working with Oracle to resolve this issue. Below is a temporary workaround.
- Use a different browser such as Internent Explorer, or Safari
- Implement a workaround in your Firefox browser
- NOTE: The solution below is only temporary and must be reversed once this issue is resolved. We will post an update once the issue has been resolved.
- In the Firefox address bar, type about:config
- At the This might void your warranty! warning screen, click on the I'll be careful, I promise! button
- Once the configuration page is displayed, type tls into the Search: bar
- Double click the security.tls.insecure_fallback_hosts entry
- For Famis type: nassau.caltech.edu
- Click OK and completely close your Firefox browser
- Re-open Firefox and connect to the needed site
For questions, please contact the Help Desk at x3500 or via Caltech Help (https://help.caltech.edu)
Microsoft has released Windows 10, which is available as a free upgrade for users of Windows 7 and Windows 8.1. Windows 10 is also available to Caltech students through the Microsoft DreamSpark program (http://msdnaa.caltech.edu). Faculty and staff may download Windows 10 from the http://software.caltech.edu webstore.
Please note that Windows 10 is a major product release that includes significant changes to the user interface, functionality, application/document compatibility and system performance. IMSS strongly recommends that customers evaluate Windows 10 on test systems before installing them on any production systems to avoid any interruption of work-related computing tasks. While IMSS can provide best-efforts support for Windows 10, we cannot guarantee compatibility with the systems and services you most commonly use. IMSS will continue to evaluate Windows 10 and will post updates as they become available.
Microsoft recently released Office 2016 for Mac to Office 365 customers. Caltech’s Office 365 subscription allows access.caltech account holders to download and install Office 2016 for Mac on up to 5 devices. Instructions to install Office 2016 for Mac can be found here. Note that to install Office 2016, you must be running OS X 10.10 (Yosemite) or later.
Also note that campus system administrators that manage labs or multiple machines should not use the Office 365 version of Office 2016 for Mac due to the 5 device install limit. The campus site licensed version of Office 2016 for Mac will be available for download from the http://software.caltech.edu webstore upon release to volume licensing customers.
IMSS will perform maintenance on the Online W2 system on the dates listed below. During these times, Onliine W2 will be intermittently available. If you encounter any problems, please try your transaction again at a later time. For questions or concerns, please contact the Help Desk (x3500, email@example.com, https://help.caltech.edu).
- Saturday, July 25 from 4:00AM to 12:00 noon (PST)
- Saturday, August 8 from 4:00AM to 12:00 noon (PST)
- Saturday, August 22 from 4:00AM to 12:00 noon (PST)
- Saturday, September 12 from 4:00AM to 12:00 noon (PST)
The campus network refresh project is well underway and will continue into 2016. IMSS has recently completed upgrades to Keck Lab, Sherman Fairchild Library, and Spalding Lab. For more information about the network refresh project and schedule, please visit http://www.imss.caltech.edu/content/data-network-refresh-schedule.
After a recent update to campus email, the Eudora email client is no longer compatible with the standard UNIX mail system. Customers using Eudora may no longer be able to access their mailbox. Since the latest version of Eudora was released in 2006, it is unlikely that we will find a solution for customers to continue to use Eudora. IMSS instead suggests upgrading to Mozilla or any other modern mail client, or using webmail. For further assistance, please contact the Help Desk (x3500, firstname.lastname@example.org, https://help.caltech.edu.)
Tax time brings IRS scam email messages. A variety of scams are circulating in email right now purporting to be important messages from the IRS. Be very suspicious of any incoming email message that claims to be from the IRS, particularly if it includes an attached document. One current example is a message claiming to provide information about a tax refund, in the form of an attached Word document. Very few antivirus programs are detecting this malicious document at present; however, be aware that the IRS does not communicate refund information in the form of emailed attachments. If you are expecting a refund and wish to check its status, visit the IRS Refund information website instead: http://www.irs.gov/Refunds
Many campus users are receiving email claiming to come from an IT support group (sometimes even IMSS or the Help Desk), asking for the user's password and other private information, or requesting that you "verify your account" by logging into a website. Please be aware that this is a form of security attack known as "phishing" designed to fool users into giving their usernames and passwords to an attacker. Please do not reply to these messages or visit any websites they may refer to. IMSS does not recommend providing usernames and passwords by email, and IMSS will never ask users for their passwords by email or by phone under any circumstances. When visiting a website, be sure to check the address bar on your browser to confirm that the site you're visiting is the one you were expecting. If you receive any confusing or worrisome email messages about any of your Caltech accounts, we strongly recommend contacting the IMSS Help Desk (626.395.3500 or https://help.caltech.edu) or your local system administrator. In the event that your password is exposed to an attacker, please be sure never to use that password again, for any purpose, and particularly never for the account it once belonged to.