News

Order Adobe CS6 licenses by April 30

Adobe is ending general availability of CS6 perpetual licenses in early May. The last day to place any Adobe CS6 orders at Caltech's volume license discount pricing via software.caltech.edu is April 30. 

Adobe plans to move completely toward their subscription-based offering, Creative Cloud. Creative Cloud licenses are not currently available for purchase via software.caltech.edu, but may be purchased directly from Adobe at http://www.adobe.com/products/creativecloud.edu.html.

Windows XP Memory Errors

Some Windows XP users have reported issues when trying to log in to their computers. These users are getting a "..referenced memory could not be read" error message. The issue was caused by a Microsoft update to Forefront Endpoint Protection (antivirus). Please contact the Help Desk at x3500 or via https://help.caltech.edu, if you are experiencing this issue. The Help Desk has found a temporary workaround while Microsoft releases a patch to permanently fix the problem.

OpenSSL "Heartbleed" Vulnerability

A security problem with OpenSSL, which is used by many "HTTPS" websites, has been in the news recently.  IMSS is fully aware of the problem and our central systems are not affected.  However, we are contacting system administrators of affected systems around campus, who may not be aware of the issue.  Please note that this problem does affect many popular off-campus websites, and is another good reason NOT to use your access.caltech account password for anything else. If you do use your access.caltech password on any other sites, we recommend you change your password as soon as possible. Your access.caltech password should be unique and should not be used for other accounts. Using the same password across multiple sites increases the chances of the password being exposed via a security problem at a site Caltech has no control over. For accounts on external sites that are vulnerable to the OpenSSL "Heartbleed" issue, changing your password is prudent, but we advise giving the affected site time to implement a fix before you do so.

Additional information: http://bits.blogs.nytimes.com/2014/04/08/security-flaw-emphasizes-the-ne...

Collected information about popular websites that may be affected: http://mashable.com/2014/04/09/heartbleed-bug-websites-affected/

Beware Fake Microsoft "Tech Support" Phone Scams

Some campus customers are receiving calls from people claiming to be from Microsoft regarding a supposed computer problem. The callers offer to fix the problem and request remote access to the customer's computer. This is a very common scam with typical goals of installing malicious software on the victim's computer, or obtaining the victim's credit card number (to pay for the unsolicited, but fake "tech support"). Microsoft will never call you like this. More information about this type of scam can be found here: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx If in doubt, always feel free to contact the IMSS Help Desk for questions and advice.

Improvements for identifying spam email

IMSS has recently implemented a few changes to our spam tagging service. The word SPAM is now prepended to subject lines for spam tagged messages, which will make it easier to see that a message has been given a score that indicates it is likely spam. We also have a new rule that spam tags messages that originate from off campus, but claim to be from the IMSS Help Desk. This will also make it easier to identify phishing messages that ask for your access.caltech username and password. If you have any questions about these changes, please contact us (x3500, https://help.caltech.edu).

Example:

Mailman mailing lists moved to lists.caltech.edu

IMSS has moved Mailman mailing lists to new infrastructure. Mailman's functionality and look and feel remain the same, however mailing list locations (URLs) have changed to https://lists.caltech.edu/ with the list name appended. While website redirects have been set up so that old links continue to work, we encourage you to update your links and saved bookmarks. If you have any questions about this, please contact the Help Desk (x3500, https://help.caltech.edu.)

Don't Be Fooled By Messages Asking For Your Caltech Username And Password

Many campus users are receiving email claiming to come from an IT support group (sometimes even IMSS or the Help Desk), asking for the user's password and other private information, or requesting that you "verify your account" by logging into a website. Please be aware that this is a form of security attack known as "phishing" designed to fool users into giving their usernames and passwords to an attacker. Please do not reply to these messages or visit any websites they may refer to. IMSS does not recommend providing usernames and passwords by email, and IMSS will never ask users for their passwords by email or by phone under any circumstances. When visiting a website, be sure to check the address bar on your browser to confirm that the site you're visiting is the one you were expecting. If you receive any confusing or worrisome email messages about any of your Caltech accounts, we strongly recommend contacting the IMSS Help Desk (395-3500 or http://help.caltech.edu) or your local system administrator. In the event that your password is exposed to an attacker, please be sure never to use that password again, for any purpose, and particularly never for the account it once belonged to.

Example:

Matlab License Renewal

Standalone Matlab licenses expire annually on December 1. To renew your standalone Matlab license for another year, follow these instructions.

Start the activation client:

  • On Windows, go to the Start menu to the All Programs list. Select MATLAB, the MATLAB release, and then select the "Activate MATLAB" link. NOTE: We recommend starting Matlab in "administrator mode".
  • On Linux/Unix/Mac, run the activate_matlab.sh script found in your $MATLAB/bin folder.

Once you have started the activation process, follow these steps:

  1. Select "Activate automatically using the Internet", and click "Next".
  2. Log in with your MathWorks account by filling in your credentials and clicking "Next".
  3. Select your license number from the list that appears, and click next.
  4. Use the standalone key you used to activate the product. You can retrieve this key from your software.caltech.edu purchase receipt.
  5. Submit your activation by clicking "Activate".
  6. When activation is complete, click "Finish" to start MATLAB.
  7. You will need to restart MATLAB once finished.

For questions or further assistance, please submit a request at https://help.caltech.edu (request type IMSS > Software Licensing & Distribution > Other.)

IMSS recommends updating to Java 7

Several of the applications that IMSS maintains will soon be optimized to use Java 7. IMSS urges you to update to the latest version of Java 7 immediately to avoid problems with using these Java-dependent applications, as well as protect your computer from using older and insecure versions of Java. Instructions on how to download and install Java 7 can be found at http://www.java.com/en/download/.

IMSS also recommends uninstalling Java 6, which is not automatically removed when updating to Java 7. Instructions to uninstall older and insecure Java versions can be found at: 

Additionally, IMSS recommends downloading and installing a custom Java configuration file on your computer. Installing this configuration file will further assist with security and compatibility with IMSS applications and it will prevent persistent, yet harmless, security warnings from appearing when using specific IMSS applications. Instructions for downloading and installing this file can be found at http://imss.caltech.edu/help/java-config-file

Also note that in order for some IMSS applications to work with Internet Explorer 10, compatibility mode must be enabled. Instructions for setting up compatibility mode can be found at http://imss.caltech.edu/help/enabling-compatibility-mode-ie10.

Kronos is one of the applications that will be optimized to use Java 7. IMSS would like to remind you that you can avoid any potential issues with Java by using Kronos Limited instead, which does not require Java to run. To use Kronos Limited, go to http://kronoslimited.caltech.edu.

As a final note, IMSS managed computing customers were updated to Java 7 and had the custom configuration file installed during our maintenance window on 11/14, and therefore will not need to take any further action. 

For questions or further advice, please contact the Help Desk (x3500, https://help.caltech.edu.)

 

 

 

Protect against CryptoLocker & other malware

There has been a recent resurgence of a type of malicious ransomware software known as "CryptoLocker." The CryptoLocker family of malicious software arrives as an email message that is intended to look like legitimate email from a known sender. The message includes a .zip attachment containing a Windows program disguised as a PDF that, when opened, will encrypt files on the victim's hard drive as well as any mapped network drives where the victim's account has write permissions. The victim is then prompted to send an electronic ransom payment to the attacker in order to get a decryption key.

Some basic good security practices can help defend you against attack:
  • Exercise caution with unexpected email attachments and their contents, and be aware that they can be disguised as other types of files.
  • Remember that sender information on an email message can be falsified.
  • Maintain up-to-date backups. A good backup is critically important if you've already been affected.
Windows users can further protect themselves against CryptoLocker and other types of malicious software by:
  • Using an unprivileged (non-Admin) account for routine computing.
  • Implementing a Software Restriction Policy to confine program execution to specified hard drive locations, rather than allowing program execution from arbitrary locations such as mail folders.

    Note: IMSS Managed Computing systems use both of these measures to help protect against infection.

More information about Cryptolocker ransomware can be found at http://en.wikipedia.org/wiki/CryptoLocker. For further assistance or advice, please feel free to contact the Help Desk (x3500, https://help.caltech.edu.)
 

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