Get Support
About the Help Desk
The IMSS Help Desk offers a variety of IT related support services including assistance with hardware and software for Windows PCs, Macs, Linux PCs and most common mobile platforms. We also provide support for many services summarized below. Please use the Caltech ticket system so we can route your issues to the right department.
Online: Caltech ServiceNow
Phone: 626.395.3500
Email: [email protected]
Remote Help: TeamViewer
In-Person: 367 S. Holliston Avenue
Room 204 (Bldg. 85)
Hours: Monday - Friday, 8AM - 5PM
General IMSS Help Directory
| Frequently Asked Questions | IMSS Group | Ticket Instructions for http://servicenow.caltech.edu |
|---|---|---|
| Requests for access.caltech name changes, account deletions, new guest accounts | Help Desk | Select -->Accounts |
| Network requests | Help Desk | Select -->Network, Wireless & Remote Access |
| VPN Requests | Network Operations | Select -->Network, Wireless & Remote Access-->VPN Request Form |
| IP addresses and DNS registration requests | Host Master | Select -->Network, Wireless & Remote Access-->Host and Address Requests (DNS, DHCP) |
| High Performance Computing- (Contact 626-395-2212 or 626-395- 5846) | High Performance Computing Group | Select -->High Performance Computing |
| Wireless network requests | Help Desk | Select -->High Performance Computing |
| Reporting hacking incidents, viruses, harassment and other security issues | Information Security | Select -->Information Security-->Other |
| Site licensed software questions | Software Licensing | Select -->Software Licensing & Distribution |
| Graphics / digital media help | Academic Media Technology | Select -->Media Production, Event & Audio Visual Support |
| Comments and feedback about the IMSS website | Help Desk | Select -->Website Updates & Feedback |
Learn more about our service offerings
Send feedback or report issues regarding the IMSS website to: [email protected]