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Information Management Systems and Services
IMSS  /  Services  /  Voice, Mobile, Conference Calls  /  Zoom Phone

Zoom Phone

Features

  • Seamlessly make and receive phone calls, share content, participate in video meetings from Zoom desktop and mobile apps
  • Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge (Zoom Phone required for all participants)
  • Listen to voicemail messages from any PC, desk phone, or mobile devices
  • View transcribed voicemail messages via email
  • Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service

NOTE: Voicemail forwarding from Caltech phones to Zoom Phone will no longer work after moving to Zoom phone.

Zoom Phone License

License Cost
Zoom Phone (Does not include a desk\hardware phone) $144/user/year (Price does not include taxes)

Getting Started

Before requesting Zoom phone, please note the following:

  • 4 Digit Extension Dialing
    • 4 digit extension dialing is available from Zoom Phone to Caltech Phones and vice versa .
  • Transferring you work phone number to Zoom Phone
    • You may request to to transfer your work number to Zoom Phone. This will allow calls to come to Zoom phone when users call your work phone number
    • Transferring your work number to Zoom Phone takes 10-15 days
    • Once your work number is transferred to Zoom Phone, the hardware phone on your desk will no longer be operational since it's not compatible with Zoom Phone
    • Zoom hardware/desk phones are available upon request
  • Zoom Desk Phone
    • Zoom desk phones are not required. You can use the Zoom app on your desktop or mobile device to make and receive calls or use a headset with you computer.
    • If a Zoom desk phone is required, please specify this on the request form
    • Compatible Desk Phones:
  • Headsets
  • Zoom Emergency Services (911 Calls)

Request Zoom Phone

  • Individual User:
    • To request one Zoom Phone, please email help@caltech.edu. Please provide the following information:
      • Name
      • Group (Department\Division)
      • Caltech Phone to transfer to Zoom Phone
      • PTA for the Zoom Phone License charges
      • Let us know if you like to purchase a Zoom desk phone (Please see the models available above).
        • Zoom desk phones are not required since calls can be made through a computer or an app on a mobile device.
        • If calls will be made and answered through a computer, a headset with microphone will be needed.
        • We recommend the Jabra Evolve2 65 (Wireless) USB-A headset and the Jabra Evolve2 40 (Wired) USB-A.
          • These also can be found with a USB-C connection.
      • The location of your Caltech phone (Building and Room)
  • Group Request

Training Guides