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IMSS  /  Services  /  Information Security  /  Duo MFA  /  Duo on new phone

I have a new phone, what do I need to do for Duo?

Duo can easily be set up on a new phone. To ensure the process goes as smoothly as possible, please read our page about Duo Backup & Restore. This is especially important if you are also using the Duo Mobile app for personal credentials.

Set up Duo on a new phone (same phone number)

  1. Navigate to the Duo Device Management Portal
  2. Find your previous phone in the list of devices and select "I have a new phone" and follow the instructions on the screen. If there is no phone in the list of devices, select "Add a device" then select "Duo Mobile", enter your phone number, and select "Continue".
  3. Duo will display a QR code on the screen. Open the Duo Mobile app on your mobile device, select "+Add" then select "Use QR code" and use your device's camera to scan the QR code.

Set up Duo on a new phone (new phone number)

  1. Navigate to the Duo Device Management Portal
  2. Find your previous phone in the list of devices and select "Edit", then "Delete". Then select "Add a device" and "Duo Mobile", enter your phone number, and select "Continue".
  3. Duo will display a QR code on the screen. Open the Duo Mobile app on your mobile device, select "+Add" then select "Use QR code" and use your device's camera to scan the QR code.