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Caltech
Information Management Systems and Services
IMSS  /  Services  /  Information Security  /  Duo MFA  /  Duo locked out or disabled

Duo says "Your account has been locked out" or "Your account has been disabled"

If Duo is showing one of these messages:

"Your account has been locked out"
"Your account has been disabled"

You will need to contact the IMSS Help Desk for assistance at x3500 or 626-395-3500.